DR ULRICH FRIEDHOFF
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The coach and trainer for winning arguments and leading people
“Make sure you have finished speaking before your audience has finished listening”
Dorothy Sarnoff

We rarely hear a compelling speech; presentations are often bogged down by unintelligible charts. At the end the audience asks themselves: “what did the speaker mean to tell us?” It must not be like that! In my rhetoric coaching for executives I can show it can work otherwise.

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“Do not assume the other fellow has intelligence to match yours.
He may have more.”
'Terry-Thomas

We’ve all been there: during discussions or negotiations we feel we are being treated unfairly or “we’ve been taken to the cleaners”. With other business partners we exchange arguments and end up with satisfactory results for all people involved. And after that we ask ourselves: “what was the difference?”

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We are confronted with objections every day in different circumstances, above all in discussions, negotiations or debates. Objections may baffle the most stable personalities and turn them helpless – and speechless. Nevertheless there are various tactics to react effectively to objections and opposition.

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Failure to communicate often arises from different expectations. In intercultural teams, there is an intrinsic higher risk of misunderstandings. We are living in a closely knit global network of economies and societies, where we all have to cope with new demands in the way we interact with each other.

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