Whoever wants to attain long-term success with multicultural teams should get to know deeper the different scales of values and mentalities of the different nations. This is where my coaching starts off.
Understanding facial expression and gesticulation in a personal conversation or the voice inflexion during a virtual meeting can reduce the risk of misunderstandings. It gets more complicated in the case of mails. In this case some nations tend to be quite concise putting their request rather bluntly. This may provoke the immediate disdain of the colleagues from other nations, because they are used to say things in “the subjunctive” and after creating a personal rapport.
Those who shy away from intercultural coaching at the beginning of their career will end up paying dearly for it in the later stages of their leadership.